NEWAI Copilot summarizes and tags every conversation automatically
Fellix unifies WhatsApp, Instagram, Messenger, and website chat into one inbox with an AI agent that answers and qualifies, and a built-in pipeline that shows you which conversations turn into revenue.
Why Fellix?
Support questions, sales inquiries, and leads used to live in three different tools. Fellix puts them in one AI powered Front Desk, so nothing slips through and every channel feeds the same pipeline.
FrontDesk
Fellix answers from your real rates and availability, on WhatsApp, Instagram, or your website, any hour, in the guest’s own language.
Meta Ads Built-in
When a customer clicks a Facebook or Instagram ad and opens a conversation, Fellix recognises the campaign behind it and opens accordingly.
Sales Pipeline
Every conversation is automatically tagged Hot, Warm, or Cold and tracked through Open, Won, or Lost, so support and sales finally share one source of truth.
Front Desk
See every conversation the moment it happens, with the context your team needs to jump in without asking the customer to repeat themselves.
WhatsApp, Instagram, Messenger, and website chat in one queue. Escalated, in-progress, and resolved conversations sorted automatically.
Your AI agent drafts and replies; your team steps in anytime with the full conversation and an AI-written summary already waiting.
WhatsApp calls are logged automatically — missed, answered, and tied back to the right customer conversation.
Names, phone numbers, and emails are pulled from the conversation as they’re shared. No forms, no manual data entry.
Assign teams to specific channels and numbers, so the right conversations reach the right people automatically.
Track leads, escalations, and outcomes with reusable tags — Won, Lost, Follow-up, VIP — shared across your whole team.
Industries
Your customers’ questions don’t look like everyone else’s, and neither should your agent. Fellix is configured around the workflows, urgency, and compliance rules that define your sector.
Results
Fellix takes the repetitive half of every conversation off your team, so cost per conversation falls while response times drop.
Hours saved / month
240 hrs
Time your team gets back for conversations that need a person
Cost savings / month
$4,320
The cost of scaling support without adding headcount
Revenue recovered / month
$6,800
From leads answered instantly instead of late
Total monthly impact
$11,120
Combined cost savings and revenue recovered
AI Agent
Configure what your AI agent knows and how it behaves, test it before it ever talks to a customer, and watch it get better every week.
Business info, FAQs, documents, and your own website the agent answers only from what you’ve given it, and says so when something isn’t covered.
Set tone of voice, list phrases it should never say, and decide exactly when it hands off, like leaving pricing blank so every quote goes to a human.
Run real scenarios in a sandbox, grade every answer, and re-test automatically whenever you change what the agent knows.
Analytics
Every conversation, call, and campaign rolls up into one dashboard, so you know what to fix and what to scale.
Response time, resolution time, escalation rate, and volume by channel and by topic automatically, without exporting a spreadsheet.
Win rate, lost reasons, and average days to close, broken down by agent and by lead quality, so support and sales see the same numbers.
See exactly which ad, which channel, and which campaign turned into a paying customer, down to the individual lead.
Built for
Always-on support for
Cut response times without adding headcount. Let AI resolve the repetitive share of conversations, and give your team full context on the rest.
More pipeline for
Every WhatsApp and Instagram lead qualified and tagged automatically, with campaign attribution down to the ad that sent it.
Full visibility for
One dashboard for every conversation, every channel, every outcome, without living inside three different tools.
Security
Role based access, signed webhook events, and per channel knowledge scoping, so sensitive information stays visible only to the people who need it.
Integrations
WhatsApp Business, Instagram, Facebook Messenger, and a website chat widget you can drop in with one line of code, all answered by the same AI agent, with the same knowledge.
Click-to-WhatsApp and Lead Ads are captured automatically the moment someone messages, tracked all the way from campaign to Won, with no manual tagging required.
Native channels today; HubSpot, Stripe, Google Calendar, Zapier, and Twilio on the way, plus signed webhooks so any system you build can react to a conversation the moment it happens.
By the numbers
Learn more
Fellix is an AI powered Front Desk: one inbox for WhatsApp, Instagram, Messenger, and website chat, an AI agent that answers and qualifies customers, and a built-in pipeline and analytics layer so support and sales see the same numbers.
A chatbot builder gives you a script. Fellix gives you a front desk: the same AI agent answers on every channel from the knowledge you have given it, a human can take over mid-thread with the full history and an AI summary, and every conversation is tagged and tracked through a pipeline to Won or Lost.
Teams whose customers arrive by message rather than by ticket — support and CX teams, sales and growth teams, and the founders and operators who want one dashboard instead of three tools.
You decide. You set the tone of voice, list phrases the agent should never say, and choose the topics it must not answer — leaving pricing blank, for example, sends every quote to a person. The agent also hands off on its own when a question falls outside the knowledge you have given it.
Yes. Run real scenarios against the agent in a sandbox, grade each answer, and re-run the whole set automatically whenever you change what the agent knows, so a knowledge edit cannot quietly break an answer that used to be right.
Pricing depends on conversation volume and the channels you connect. See the pricing page for the current plans, or book a demo and we will size it against your own volume.