Welcomes every conversation
The AI opens, introduces itself, and starts working out what the customer needs, on WhatsApp, Instagram, Messenger, web chat, or email.
Front Desk
The inbox that answers, qualifies, and hands over, zero blind spots
Fellix greets every customer, collects their name, email, and phone, works out what they actually need, then escalates to the right human agent with the whole conversation attached.
Connect your web chat & social account in under 3 minutes.
What it does
An agentic front desk, see everything, act on anything
The AI opens the conversation, decides what to ask next from what the customer said, and only involves a person when the conversation genuinely needs one.
Collects the details that matter
Name, email, and phone are gathered naturally in conversation, so nobody fills in a form or repeats themselves later.
AI drafts, humans decide
Your AI agent handles the first reply. When a conversation needs a person it routes with intent, history, and contact details already attached.
In the product
One queue, however they reached you
Open conversations carry an unread count, resolved and abandoned stay in their own views rather than getting buried, and WhatsApp calls sit alongside messages.
Live conversation queue
Unread counts on open conversations, with resolved and abandoned split out so the backlog stays honest.
Team to channel routing
Assign teams to specific numbers and channels, so a WhatsApp lead and an Instagram support question reach different people automatically.
Outcomes you can report on
Tag conversations Won, Lost, Follow-up, or VIP, and the same tags show up in your analytics without extra setup.
Where it pays off
From triage to resolution
P / 1
Customers wait for someone on the team to be free.
The AI answers the moment a message arrives, at any hour and on any channel, and keeps the conversation moving while your team is asleep or busy.
P / 2
Every agent who picks up asks for the same details again.
Name, email, phone, and intent are captured once and travel with the conversation, so the customer never repeats themselves and the agent never re-asks.
P / 3
Conversations that go quiet vanish without being counted.
Abandoned conversations are tracked as their own view and their own metric, so you can see where people give up rather than guessing.
Stack comparison
Shared inbox today vs. Fellix
Where conversations liveStatus quoA live chat tool, a WhatsApp Business app, an Instagram inbox ...FellixOne inbox for every channel, with the full history in one thread.
Contact detailsStatus quoAsked again by every agent who picks the conversation up.FellixCollected once in conversation and stored on the record.
RoutingStatus quoManual triage into the right person’s queue.FellixRouted by intent and channel to the team that owns it.
HandoffStatus quoThe agent starts by reading back through the whole thread.FellixTranscript, intent, and contact record already attached.
Abandoned conversationsStatus quoDisappear without ever being counted.FellixTracked as a view and a metric you can act on.
ChannelsStatus quoA separate inbox per platform.FellixOne queue for every channel, including WhatsApp calls.
Knowledge updatesStatus quoRe-train manually, often through a vendor.FellixAdd a document or edit a field yourself; changes apply immediately.
Lead trackingStatus quoCopied by hand into a CRM, if at all.FellixEvery conversation tagged, qualified, and tracked through Won or Lost automatically.
Integrations
Connect Fellix to the tools your data already lives in
Fellix reads and writes to your CRM, storefront, calendar and helpdesk — so every conversation starts with real customer context, and every outcome lands back in the stack your team already works in.
Built to work together