Campaigns connected to the inbox
Link your Meta ad campaigns to Fellix so ad driven conversations are identified rather than arriving anonymously.
Meta Ads & Campaigns
Turn every Meta ad lead into a conversation automatically qualified and tracked.
Connect your Meta campaigns to Fellix, track which customers come from your ads, and re engage them on WhatsApp with campaign templates.
Connect your web chat & social account in under 3 minutes.
Inbound Campaigns
Agent knows which ad brought them
When a customer clicks a Facebook or Instagram ad and opens a conversation, Fellix recognises the campaign behind it and opens accordingly.
Conversation opens in context
The AI knows the customer clicked an ad banner and starts the conversation from there instead of a cold greeting.
Attribution through to won
Leads are followed through engaged, qualified, and won, so campaigns are judged on outcomes and not on clicks.
Outbound Campaigns
Reach the people who already talked to you
Send WhatsApp template campaigns to contacts who have spoken to you before, with the whole interaction happening inside WhatsApp.
Built on WhatsApp templates
Compose campaigns from approved WhatsApp templates, so messages are deliverable rather than blocked.
Sent to prior contacts
Target customers who already have a conversation history with you, not a cold purchased list.
Replies land in Front Desk
When someone answers a campaign message, it becomes a normal conversation the AI can carry and an agent can close.
Where it pays off
From click to customer and back again
P / 1
Ad spend is measured in clicks nobody can trace to revenue.
Attribution follows each lead through engaged, qualified, and won, so campaigns are judged by what they produced.
P / 2
Ad clicks land in a generic inbox with no context.
The AI knows which campaign brought the customer and opens the conversation from there rather than starting cold.
P / 3
Re engaging past customers means exporting a list to another tool.
WhatsApp template campaigns go to contacts you already have, and the replies come straight back into Front Desk.
Stack comparison
Meta campaigns today vs. with Fellix
AttributionStatus quoClicks and cost per click from the ad platform.FellixLeads followed through to qualified and won.
Lead captureStatus quoManual follow-up from an export.FellixCaptured, tagged, and tracked automatically.
Re-engagementStatus quoA separate email or SMS tool and a list export.FellixWhatsApp template campaigns to existing contacts.
Where replies goStatus quoA different inbox from your support conversations.FellixStraight into Front Desk as normal conversations.
DeliverabilityStatus quoMessages blocked or filtered.FellixBuilt on approved WhatsApp templates.
Knowledge updatesStatus quoRe-train manually, often through a vendor.FellixAdd a document or edit a field yourself; changes apply immediately.
Capturing the leadStatus quoA WhatsApp message or a Lead Ads form-fill nobody's watching until someone checks manually.FellixCaptured automatically the moment the conversation starts, tagged with its campaign source.
First responseStatus quoWhenever someone gets around to checking the inbox.FellixAI agent replies within seconds, any time of day.
AttributionStatus quoImpossible to trace a WhatsApp reply back to the ad that sent it.FellixEvery conversation is linked to its source and campaign from the first message.
Lead qualificationStatus quoManually reviewed, if at all, once someone has time.FellixScored Hot, Warm, or Cold by the AI agent as the conversation happens.
ReportingStatus quoAds Manager shows clicks and cost; your CRM shows deals. The two never line up.FellixOne funnel: Leads, Engaged, Qualified, Won, by source and by campaign.
Scaling what worksStatus quoGuessing which campaign to put more budget behind.FellixWin rate by campaign, visible in the same dashboard as everything else.
Integrations
Connect Fellix to the tools your data already lives in
Fellix reads and writes to your CRM, storefront, calendar and helpdesk — so every conversation starts with real customer context, and every outcome lands back in the stack your team already works in.
Built to work together